Prior to founding Kiosk Connections,
I held a number of Operations, Project and Process Management
Field Service Manager for Tetra Pak the “maker
of the juice box”, with 33,000 employees worldwide
and 6,000 United States employees. I managed and scheduled
technicians to provide support to 400+ customers in
five regional locations. I also scheduled, planned and
orchestrated all aspects of National Service Conventions
accommodating 20 guest speakers and 130 international
guests over a 4 day period.
Operations Process Manager for CoreComm Limited, a
telecommunication company with 5,000 employees where
I directed the continuous development and implementation
of quality improvement and new processes to support
operations and, marketing and sales in the successful
launch of new products. In addition, I led project teams
to improve operations efficiency and customer service
through process development and improvement.
Operations Architecture Manager at Genuity, a Tier
1 bandwidth provider with 3,000 employees. My group
identified solutions to improve customer service and
maximize efficiencies within a process-driven framework.
These strategic long-term solutions were based on customer